Policies + Procedures

DEPOSITS

All bookings will require a 50% deposit to secure your appointment; this will be deducted from the total price of your booking.
All deposits are non refundable but are transferrable with 24 hours notice.

CANCELLATIONS

Should you need to cancel or reschedule your appointment with less than 24 hours notice, your deposit will be forfeited. If you cancel or reschedule with more than 24 hours notice, your deposit will be transferred to your next appointment.

NO SHOWS

All no shows will be charged 100% of the booking price and may jeopardise any future appointments.

LATE ARRIVALS

If you are late to your appointment, I will have to do as much of the service I can with the remaining time.
I will not be able to run over your allocated time and take time away from the next client. You will still be required to pay the entire booking price. If you are more than 30 minutes late for lash extension appointments & 15 minutes for brow/lash lift/waxing appointments, your booking will be cancelled and automatically flagged as a no show.